At Glimvale, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund process. Please read our refund policy below:
1. Eligibility for Refunds
- Return Period: You can request a refund within 14 days of receiving your order.
- Condition of Items: To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A valid proof of purchase (order number, receipt) is required to process the refund.
2. How to Request a Refund
- Contact us at help@glimvale.store with your order details.
- Please include your order number, a brief explanation of the reason for the return, and photos of the product (if applicable).
- Our customer service team will guide you through the next steps.
3. Refund Process
- Once we receive the returned item and confirm its condition, we will process your refund.
- Refunds will be credited to the original payment method used at the time of purchase.
- Please allow 7–10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
4. Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:
- Items marked as “final sale” or “non-returnable”.
- Products that have been used, damaged, or altered.
5. Shipping Costs
- Shipping charges are non-refundable. If you received free shipping, the shipping cost will be deducted from your refund amount.
6. Exchanges
We currently do not offer exchanges. If you would like a different item, please request a return and place a new order.
7. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us within 14 days of receipt. We will offer you a refund or a replacement at no additional cost. Please provide photos of the damage or defect for a faster resolution.
8. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: help@glimvale.store
Phone: +1 213 636-0334
Address:
312 SW Greenwich Dr,
Lees Summit, MO 64082,
United States