Return Policy
At Glimvale, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a simple return process. Please read the terms of our return policy below:
1. Return Eligibility
- Return Period: Returns are accepted within 14 days of receiving your order.
- Condition of Items: To be eligible for a return, the item must be unused, undamaged, and in original packaging.
- Proof of Purchase: A valid proof of purchase (order number, receipt) is required to process a return.
2. How to Initiate a Return
- Contact us at help@glimvale.store within 14 days of receiving your order.
- Include your order number, a brief explanation of the reason for the return, and photos of the product (if applicable).
- Our customer service team will guide you through the return process.
3. Return Shipping
- Return Shipping Costs: You will be responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
- Packaging: Please ensure the item is securely packaged to avoid damage during the return shipping process.
4. Refund Process
- Once we receive the returned item and confirm its condition, we will process your refund.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow 7–10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered.
- Products marked as “final sale” or “non-returnable”.
- Customized or personalized items (if applicable).
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately (within 14 days of receiving the order). We will assist you with a return, refund, or replacement, at no additional cost. Please provide photos of the damage or defect for faster resolution.
7. Exchanges
At this time, we do not offer direct exchanges. If you’d like to exchange an item, please follow the return process and place a new order for the replacement item.
8. Contact Us
If you have any questions or need assistance with a return, please reach out to us:
Email: help@glimvale.store
Phone: +1 213 636-0334
Address:
312 SW Greenwich Dr,
Lees Summit, MO 64082,
United States