At Glimvale, we strive to ensure a seamless shopping experience. Below you will find all the details regarding our shipping and returns process. If you have any questions, please feel free to contact us.
1. Shipping Information
- Processing Time: Orders are typically processed within 1 to 2 business days after receiving your order.
- Shipping Time: Delivery usually takes 7 to 14 business days, depending on your location.
- Shipping Cost: Shipping costs are calculated at checkout based on your shipping address. We offer various shipping methods to suit your needs.
- Tracking: Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
- International Shipping: We currently offer worldwide shipping! International delivery times and fees may vary based on the destination country.
2. Returns & Refunds
At Glimvale, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a hassle-free return process.
- Return Period: Returns are accepted within 7 days of receiving your order.
- Eligibility for Return: Items must be unused, undamaged, and in original packaging to be eligible for a return. A valid proof of purchase is required.
- Return Process:
- Contact us at help@glimvale.store with your order number and a brief explanation of the reason for the return.
- We may request photos of the item to facilitate the return process.
- Our team will guide you through the next steps.
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged. Ensure the item is securely packaged to prevent any damage during the return process.
- Refund Process:
- Once we receive and inspect the returned item, we will process your refund to the original payment method.
- Refunds may take 7–10 business days to appear on your account depending on your payment provider.
- Non-Returnable Items: Certain items, such as those marked as “final sale” or “non-returnable”, cannot be returned. Additionally, customized or used items are not eligible for returns.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer a refund or a replacement at no extra cost to you. Please send us photos of the damage or defect to expedite the process.
4. Exchanges
We do not offer direct exchanges at this time. If you wish to receive a different item, please initiate a return and place a new order for the desired item.
5. Contact Us
If you have any questions or need further assistance with shipping or returns, please contact us:
Email: help@glimvale.store
Phone: +1 213 636-0334
Address:
312 SW Greenwich Dr,
Lees Summit, MO 64082,
United States